Starbucks CEO calls reversal of open-door policy 'practical," will close stores if needed
CEO Brian Niccol said the company is putting a welcoming experience and safety first as it reverses its open-door policy. Earlier this month, the 54-year-old company shared plans to implement a Coffeehouse Code of Conduct where only paying customers can sit in-store or use the restroom — a reversal from its practice of letting anyone in the door.