Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Service agents and AI-powered virtual assistants often lack a complete view of customer information, forcing them to navigate ...

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology ...

The SSA announced plans in late February to eliminate about 7,000 jobs — 12.3 percent of the current staff — as part of a ...

In Computer Applications and Information Technology, Aditya Pothukuchi, a technology expert from North America, explores how ...

Oluwaseun AdeoyeOluwaseun Adeoye With innovation and competition battering them constantly in the fast-paced world of electronic payments, it really is easy to just run after loyal customers for new ...

A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE ...

We received a scam alert report regarding Expedia Customer Service articles published on. We saw this phone number (1-844-987 ...

According to experts, Chinese DeepSeek, and other artificial intelligence (AI) trends pose a major challenge to employees of ...

Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world ...

Feb. 26, 2025 /PRNewswire/ -- Virtusa Corporation, a global leader in digital business strategy, digital engineering, and IT services, today announced a new study that highlights the critical role of ...