Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology ...

As part of SAP PartnerEdge, Run, NTT DATA can help businesses harness the power of SAP Business Suite and cloud solutions ...

By leveraging AI to augment their processes, customer experience and product offerings, banks can personalize services, ...

A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE ...

Move is expected to rapidly expand Republic's labour force in key service and public sector roles. Read more at ...

Brands racing to adopt AI in marketing are finding that human insight holds the key to turning automation into lasting ...

Discover what CRM reports are, their benefits, key features, and how they help businesses analyze customer data, sales, and performance efficiently.

NEWS Generative and agentic AI set to transform customer service into a strategic value driver for businesses With less than half of consumers happy with the service they receive and only 16% of ...

Metronet offers Fayetteville's fastest and cheapest plans, making its fiber network the top internet provider in town.

The company’s long-running billing bungles have led to potential data breaches and delayed property settlements.

Hackers used compromised credentials to access PowerSchool’s PowerSource portal months before the December 2024 data breach.