Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Leagues of documents necessary to meet Know Your Customer/Know Your Business regulations leave banks with a bottleneck of ...

The SSA announced plans in late February to eliminate about 7,000 jobs — 12.3 percent of the current staff — as part of a ...

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology ...

As part of SAP PartnerEdge, Run, NTT DATA can help businesses harness the power of SAP Business Suite and cloud solutions ...

A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE ...

Learn what a CRM database is, key features to look for, benefits, and best practices to help you choose and optimize the ...

Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world ...

Brands racing to adopt AI in marketing are finding that human insight holds the key to turning automation into lasting ...

Discover what CRM reports are, their benefits, key features, and how they help businesses analyze customer data, sales, and performance efficiently.

NEWS Generative and agentic AI set to transform customer service into a strategic value driver for businesses With less than half of consumers happy with the service they receive and only 16% of ...

Metronet offers Fayetteville's fastest and cheapest plans, making its fiber network the top internet provider in town.