Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Leagues of documents necessary to meet Know Your Customer/Know Your Business regulations leave banks with a bottleneck of ...

The SSA announced plans in late February to eliminate about 7,000 jobs — 12.3 percent of the current staff — as part of a ...

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology ...

As part of SAP PartnerEdge, Run, NTT DATA can help businesses harness the power of SAP Business Suite and cloud solutions ...

A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE ...

Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world ...

“The EU Data Boundary reflects Microsoft’s commitment to delivering unmatched cloud services that support European ...

Brands racing to adopt AI in marketing are finding that human insight holds the key to turning automation into lasting ...

NEWS Generative and agentic AI set to transform customer service into a strategic value driver for businesses With less than half of consumers happy with the service they receive and only 16% of ...

The company’s long-running billing bungles have led to potential data breaches and delayed property settlements.

The project initially launched in January 2023, with the first phase focusing on core services. Phase 2 expanded the scope of ...