Today's consumers look for brands that genuinely align with their values and demonstrate an understanding of their needs.

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

AI-powered customer service tools like chatbots that rely on large language models (LLM) aren't new: 41% of organizations use ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

Jaysea Lynn published her debut novel, 'For Whom The Belle Tolls,' on May 6. The romantasy book is based on a story Lynn ...

AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Please wait for the next available AI representative, your call is important to us.

Klarna is recruiting a new batch of customer service employees, and the company will now focus on providing "quality" human ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

One of the strongest advantages behind Mitolyn Support Plus is the brand's emphasis on user satisfaction and responsive ...

Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...