The third trend shaping contact center automation is the continued rise of customer-centricity. The idea is simple: Putting ...

In today’s increasingly competitive and digitalized world, telcos strive to remain relevant, but various challenges abound.

The projection, from ABI Research, describes the creation of an entire market, effectively – as there are only “several ...

A joint-submission from Nokia, in response to RCR's request for industry soothsayers to step forward, and tell us about the ...

Nokia is looking at how sub-THz IoT sensing could be used to monitor patients en masse, remotely, without the need to hook ...

AI apps are driving a transformation in IT infrastructure. This trend will accelerate among enterprises in 2025, geared ...

IoT MVNO 1NCE has introduced a new certification scheme for software developers and renewed its cloud deal with AWS to drive ...

AI agents have the ability to set goals, create tasks, complete these tasks, reprioritise tasks, and make decisions to ...

T-Mobile US is now taking registrations for a beta direct-to-cellular service supported by Starlink LEO connectivity, which ...

A transcript of the opening address at Industrial 5G Forum in November, which works as an op/ed piece about the state of (the ...

Poorly placed towers can lead to a cascade of issues, from network inefficiencies and customer dissatisfaction to financial ...

The direct-to-cellular, or D2C texting service is available on four smartphones intially and is free of charge for eligible ...