Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

The SSA announced plans in late February to eliminate about 7,000 jobs — 12.3 percent of the current staff — as part of a ...

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology ...

Leagues of documents necessary to meet Know Your Customer/Know Your Business regulations leave banks with a bottleneck of ...

NTT DATA becomes a Global Managed Service Provider in the SAP PartnerEdge, Run Program TrackNTT DATA will offer packaged value-add services based on cloud solutions from SAPBusiness Wire via ...

A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE ...

Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world ...

“The EU Data Boundary reflects Microsoft’s commitment to delivering unmatched cloud services that support European ...

The company’s long-running billing bungles have led to potential data breaches and delayed property settlements.

The project initially launched in January 2023, with the first phase focusing on core services. Phase 2 expanded the scope of ...

Agentic AI Set to Transform Customer Service & Support Landscape, Reshaping Inbound Interactions and Forcing Service Teams to Embrace Automation STAMFORD, Conn. March 5, 2025 — By 2029, agentic AI ...

Bank of America is warning a small group of customers about a new data breach that could potentially expose confidential and ...