The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization ...

Do you just love taking your car to the dealer for service? J.D. Power says consumer satisfactiong with service visits ...

Service agents and AI-powered virtual assistants often lack a complete view of customer information, forcing them to navigate ...

The SSA announced plans in late February to eliminate about 7,000 jobs — 12.3 percent of the current staff — as part of a ...

We received a scam alert report regarding Expedia Customer Service articles published on. We saw this phone number (1-844-987 ...

Seemingly every week, a large company in an old, regulated industry is taking the cover off an artificial intelligence ...

In Computer Applications and Information Technology, Aditya Pothukuchi, a technology expert from North America, explores how ...

Salesforce partners with Singapore Airlines to enhance customer service through AI-driven solutions and Agentforce technology ...

Oluwaseun AdeoyeOluwaseun Adeoye With innovation and competition battering them constantly in the fast-paced world of electronic payments, it really is easy to just run after loyal customers for new ...

Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world ...