Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

But it wasn’t a consistent across the board: The survey results ... taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points. Delta Air Lines fell to ...

But it wasn’t a consistent across the board: The survey results showed that passengers ... taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points. Delta Air ...