The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

But it wasn’t a consistent across the board: The survey results showed that passengers ... taking the top spot in customer ...

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

Travelers may be flying less, but they’re happier when they do, according to a new survey. Can you guess the top-rated ...

Between rising fuel costs, labor shortages, technological disruptions, and softer demand, the airline industry is facing a ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

Airline passengers have spoken, and they've named the airlines that provide the highest customer satisfaction ahead of the busy summer travel season.

While economic uncertainty and airline mechanical issues are gaining nationwide attention and consumer confidence is ...

Delta Air Lines, one of the largest and most reliable airlines in the United States, has built a reputation for prioritizing customer satisfaction. From flight bookings to lost baggage and in-flight ...

Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought’s 2025 AI in CX Benchmark Report found.

Dallas-based Southwest Airlines ranked No. 1 in overall satisfaction, followed by Delta Air Lines and JetBlue, according to a ACSI travel survey. Graphic and data by the American Customer ...