Mistral AI, with a strategic partnership to distribute its models through Microsoft’s Azure platform, participated in the ...

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The post contains more than 140 new customer stories, which appear in italics at the beginning of each section of customer ...

MWC 2025 unveiled AI-driven networks, autonomous service agents and hyper-personalized connectivity. What does it mean for CX ...

Salesforce uses TDX event to showcase AI platform Agentforce 2dx as Microsoft takes direct aim at the CRM market with its new ...

D-ID real-time AI avatars are adding a visually engaging, natural layer to Microsoft's autonomous AI agents, enhancing ...

Good afternoon, and welcome to the Altigen Technologies First Quarter Fiscal Year 2025 Results Conference Call. At this time, all participants have been placed on a listen-only mode and we will open ...

The newly expanded facility brings to life next-generation customer experiences, and features solutions from leading technology companies ...

Experts said that agents can help personalise ads to an individual level, significantly improving customer experience. Ranjani Mani, Director and Country Head, Generative AI at Microsoft talked ...

To address these needs, British Airways offers a 24-hour customer service helpline. This article provides detailed information on how to connect with a live representative at British Airways and ...

[24]7.ai is emerging as one of the leaders in harnessing GenAI to redefine customer service and agent experiences ... 4-10 weeks on the job can be overwhelming, as agents transitioning from training ...