Tools like Zoom. Microsoft Teams and Slack clearly offer advantages. But like any good tool, these must be used carefully.

No matter how well we think we understand each other, communication is hard. Just think, for example, how often we hear things like, "He doesn't get it," or "She didn't really hear what I meant to ...

But it’s important to know the difference between communication and just filling the air with words. Communication is at the heart of my job so I take a lot of trouble to get it right ...

Two-way communication to understand those they are communicating with and how best to help those people understand and believe what they are communicating to them.